Matpause welcomes enquiries relating to products, orders, and general business matters. Customers and business partners may contact us using the details provided below.

Email Contact
Email: carpet@matpause.com

Telephone Contact
Telephone: +49 2327 4128765

Company Information
Company Name: Baltruschat Carpet GmbH
Trading Brand: Matpause

Registered Business Address
Am Leveloh 3 – 7
45549 Sprockhövel
Germany

Warehouse and Operational Address
Am Leveloh 3 – 7
45549 Sprockhövel
Germany

Customer Support Availability
Our dedicated customer service team actively monitors all official communication channels to ensure prompt and effective support.

If our representatives are assisting other customers at the time of your call, please leave a message containing the relevant details of your request. We are committed to high service standards, and all correspondence received through our official channels is strictly reviewed and responded to within 24 hours.

For the most efficient handling of enquiries relating to existing orders, customers are strongly encouraged to include their relevant order number and transaction information in their message.

Official Communication Channels
To ensure the security of your personal data and the efficient resolution of your inquiries, Baltruschat Carpet GmbH communicates with customers exclusively through the contact information published on this website. For matters requiring official written correspondence and to maintain an accurate, secure record of your enquiry and subsequent support, email communication is highly recommended.