Payment Security Policy
This Payment Security Policy applies to all transactions made through Matpause, operated by Baltruschat Carpet GmbH.
- Payment Processing
All payments are processed through Stripe, Inc. and its affiliated entities (collectively “Stripe”). Stripe handles the secure authorization, processing, and settlement of card and electronic payments on behalf of the merchant. Stripe is utilized strictly as a secure payment processing service provider and operates independently as a non-contracting party to the direct sale of goods. - Accepted Payment Methods
Customers may complete payments using the following secure methods available at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Selected verified electronic wallet options available dynamically at checkout
The availability of specific payment options may vary depending on the customer’s geographic location, device compatibility, and regional payment provider conditions.
- Billing Information Transparency
To prevent unrecognized transaction issues and ensure compliance with financial standards, all payment transactions will appear on customer billing and bank statements under the clear official descriptor associated with:
Baltruschat Carpet GmbH
This descriptor is utilized to explicitly identify legitimate transactions related to purchases made through our official website.
- Payment Authorization and Verification
All transactions are subject to automated rigorous authorization and anti-fraud checks conducted by the payment processor. Additional cryptographic verification (such as 3D Secure) may be required depending on the protocols of the issuing bank or card provider. Where a transaction fails to clear these standard security authorizations, the order will be systematically declined to protect the cardholder. - Data Security, Handling, and Encryption Standards
To ensure maximum transaction integrity and full compliance with the Payment Card Industry Data Security Standard (PCI-DSS), all payment data transmitted during checkout is fully encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology. Sensitive cardholder details are safely handled directly within Stripe’s secure electronic infrastructure. Baltruschat Carpet GmbH does not collect, process, or store sensitive financial identifiers or full credit card parameters on its website servers. - Cookies and User Consent Framework
The website utilizes essential functional cookies to support secure transaction processing and gateway stability. Non-essential cookies are only activated where the user has provided explicit prior consent via our cookie notification banner by selecting the “Accept” option. Users maintain the statutory right to manage, restrict, or withdraw their consent at any time via browser adjustments or the cookie preference dashboard embedded on the website. - Communication and Urgent Payment Support
Customer enquiries relating to billing clarifications, payment status, or financial security are treated with the highest operational priority. Please contact our support channels directly:
Email: carpet@matpause.com
Telephone: +49 2327 4128765
Address: Am Leveloh 3 – 7, 45549 Sprockhövel, Germany
Our finance and customer service support teams actively monitor these lines and are committed to reviewing and responding to all payment-related inquiries within 24 hours.
- Risk Monitoring and Compliance Review
Payment transactions are subject to continuous risk monitoring and routine screening processes conducted by the payment processor’s security infrastructure in accordance with international risk management, anti-money laundering (AML), and financial compliance procedures. These automated processes are structured to protect accounts against fraudulent activities and support transaction legitimacy. - Policy Updates
This Payment Security Policy may be updated from time to time to strictly reflect evolving operational framework adjustments or international payment regulatory requirements. The most current authorized version will always be accessible on the website.